USA

Warranty

Dahon Warranty Information

DAHON Lifetime Warranty

Scheduled Maintenance

Proper care of your DAHON bicycle requires regular maintenance, inspection, and adjustment.  New bicycles must be assembled and adjusted by an authorized DAHON reseller.

Upon every ride DAHON bicycles should be inspected for properly tensioned folding latches, free play, as well as changes in ride quality.  Any change should be checked and adjusted before riding.  If you are unsure about a function or use of your DAHON bicycle, return to your authorized DAHON reseller for instruction.  This includes folding, unfolding, adjustment, shifting, and braking.

3 months after purchase your DAHON bicycle must be returned to your original authorized DAHON reseller for inspection and adjustment.

Yearly maintenance at bicycle owner’s expense is required.  A warranty claim may not be considered without proper maintenance records.

 

DAHON Lifetime Warranty (excluding China)

We warrant our bicycle frames, handle posts and rigid forks for as long as the original purchaser owns the bicycle to be free of defects in materials and workmanship.  In addition we warrant all non-wear components for a period of one year.  Certain individual component warranties and local law may supersede this warranty policy.

This warranty is limited to the repair or replacement of a defective frame, handlepost, fork or component, and is the sole remedy of the warranty.  This warranty applies to the original retail purchaser of the bicycle and is non-transferable.  This warranty only covers DAHON bicycles sold through authorized DAHON resellers, and maintained per the Scheduled Maintenance explained above.

Your warranty does not cover normal wear and tear, abuse, stunt riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to accident, weather or neglect, or modification of the bicycle.

A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design”.  This warranty implies no strength or fatigue value beyond regional government standards.  This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.

Wear items are defined as;  Tires, Tubes, Brake pads, Brake and gear cables and housing, Chains, gears, grips, and saddles.  All of these items are subject to varying wear life depending on use, load, weather, road conditions etc.  Premature wear or “defect” will be taken into account in any warranty claim involving a wear item.

Exclusions:

·         All damage resulting from Commercial use, accident, misuse, abuse, neglect, improper maintenance, or from anything other than normal and ordinary use of the bicycle.

·         For all damage resulting from off road or stunt riding, multiple passengers, or cargo hauling.

·         DAHON bicycles sold in mainland CHINA have a 5 year warranty and are non-transferrable outside of mainland China.

 

Making a Warranty Claim

You must register your DAHON bicycle online with our warranty department before any claim can be made.  Your dealer can help you or provide you the DEALER CODE.  Go to www.dahon.com/mainnav/dahon-support/register-your-dahon.html .Any bicycle not registered will not be covered by DAHON’s limited warranty.

You should bring your DAHON bicycle to your original reseller if possible.  If this is not possible, please consult our website www.dahon.com/mainnav/store-finder.html to find your nearest DAHON authorized reseller

All DAHON warranty claims must be made through an Authorized DAHON reseller.  Proof of purchase, the complete bicycle, photos of the complete bicycle condition, serial number, and detail photos of the component in question must accompany all warranty claims.  All shipping and transport costs are the responsibility of the bicycle owner.  Labor costs beyond what your original reseller offers are the responsibility of the bicycle owner.

All warranty claims are subject to assessment by DAHON.  Warranty replacement will not be given for components not returned (if requested) to DAHON.

NOTE: This warranty does not affect the statutory rights of the consumer.  Where applicable, local laws take precedent over this warranty contract.